Features Editor
Theo Holt
Theo Holt covers process management, royalty accounting firms and smb for SMB Scaler: Covering the SMB x AI Transformation.
9 stories
Manual Data Entry Elimination in Insurance Brokerages
Brokerages waste 15-20% of staff time on manual data entry before they broker anything.
Business Process Mapping Before Adopting AI Tools
Skip vendor selection and map your actual workflow first—it determines whether AI delivers returns.
Handling Multi-Format Royalty Data With AI
Billions in royalties vanish annually due to metadata errors AI can now detect at scale.
New Revenue Lines SMBs Can Unlock With AI Capacity
Free up your team's time by automating workflows, then monetize the hours you just recovered.
Measuring AI ROI in an SMB Context
Small businesses closing the AI gap faster than expected, but most measure nothing.
Measuring Whether Your Team Is Actually Using AI Tools
Weekly engagement metrics reveal whether your team actually uses AI, not just has access to it.
Automating Freight Quote Generation With AI
AI-powered quoting cuts response time from hours to minutes, winning three times more freight deals.
Prioritizing Which AI Project to Start With
Solving the wrong problem first is why most AI projects fail before they start.








